First launch downloads additional game assets, so a slow or dropping connection can leave
it stuck on the loading screen. Connect to Wi-Fi and try again before assuming anything is
broken.
If it still fails, clear the app's cache (Settings, Apps, IC7 Game, Storage, Clear cache),
and if that does not resolve it, uninstall and reinstall with a fresh download. Devices
below the 2 GB RAM minimum may also struggle, particularly with live dealer games. If none
of that works, message support on Telegram with your phone model and Android version — that
is genuinely the first thing we will ask for.