IC7 Game support runs on Telegram. There is no case number, no automated reply promising forty-eight hours, and no phone tree to navigate. You send a message, a human being reads it, and you usually have an answer within a few minutes — at almost any hour, in English or Hindi.
If Telegram does not suit you, the form further down this page reaches the same team. It is slower — we read it within 24 hours rather than within minutes — and we would rather tell you that plainly than let you sit refreshing your inbox.
They are not equivalent, and it would be unhelpful to pretend otherwise. Anything urgent — a withdrawal, a locked account, a missing deposit — should go to Telegram, because that is where somebody is actually watching.
Our primary and fastest channel, and the one we would use ourselves. Message @ravihere0 for anything account-related: withdrawals, deposits, verification, bonus questions, account restrictions or closure. A person replies, typically within a few minutes. Send your registered mobile number and any transaction ID in your first message and you will usually skip a round trip entirely.
Open @ravihere0 on TelegramOur public Telegram group is where platform updates, new game announcements and maintenance notices are posted first, and where several thousand players talk to each other about what they are playing. It is a good place to ask general questions and a genuinely bad place to post account details — never share your mobile number, transaction IDs or screenshots of your wallet in a public group.
Join the community groupEvery screen in the IC7 Game app has a live chat button in the account menu. Its one real advantage over Telegram is context: because you are already signed in, the agent can see your account without you having to identify yourself first, which saves a step on verification and payment queries. Useful while you are mid-session and do not want to leave the app.
Get the app to use live chatWe will not promise a number we cannot keep. Telegram is typically answered within a few minutes and is monitored across most of the day and night, but it is staffed by people, and people are occasionally asleep. The contact form on this page is not monitored around the clock and is answered within 24 hours. If something is time-sensitive, use Telegram — that is not a deflection, it is the honest routing advice.
See the full response-time tableGive us as much detail as you can — the more context in the first message, the fewer replies it takes to fix the problem.
The single biggest cause of a slow resolution is not a slow support team — it is a first message that says "my withdrawal is not working" and nothing else. Four short pieces of information turn a three-message conversation into a one-message one. Send them up front and, in most cases, the problem is fixed by the time you would otherwise have received our first reply.
The number you signed up with is what identifies your account, so without it we cannot look anything up at all. Send it in your first message. Never send your password or an OTP alongside it — we do not need either, and anybody who asks you for them is not us.
For anything involving money, this is the piece that matters most. Every deposit and withdrawal has a transaction ID in your app wallet history, and every UPI or bank transfer has a UTR reference in your banking app. With one of those, a payment can be traced in minutes. Without one, tracing means searching by amount and timestamp, which is slow and error-prone.
One screenshot removes most of the ambiguity from a support conversation. Capture the error message, the pending transaction or the screen that is misbehaving — including the timestamp if it is visible. If you are reporting a payment problem, a screenshot of your bank or UPI statement showing the debit is worth more than any description of it.
Tell us what you have already ruled out and we will not ask you to do it again. Have you restarted the app, checked your network, confirmed your account is verified, or looked at your outstanding bonus playthrough? Any of those saves a reply. Also tell us your device and Android version if the problem is technical rather than financial.
These are typical times, not guarantees — we are not going to promise you a number we cannot back up. Telegram is staffed by people rather than a rota of bots, which is exactly why it is fast and also why it is not instant at four in the morning.
| Channel | Typical response | Best for |
|---|---|---|
| Telegram support @ravihere0 |
Typically within a few minutes | Withdrawals, deposits, verification, locked accounts, bonuses, account closure — anything urgent or account-specific |
| In-app live chat | Typically within a few minutes | Questions raised mid-session, where the agent can see your account without you identifying yourself first |
| Community group @yn_games |
Varies — other players answer, and so do we | General questions, game discussion, platform and maintenance announcements. Never post account details here |
| Contact form on this page |
Within 24 hours | Non-urgent enquiries, feedback, detailed written complaints, bug reports with attachments to follow |
One caveat worth stating plainly, because it is the most common source of frustration: a fast reply is not the same as a fast resolution. We can usually tell you within minutes why a withdrawal is pending. If the reason is that your account is unverified, or that a bonus playthrough requirement is outstanding, or that the amount exceeds ₹50,000 and is in manual review, then the fix takes as long as the fix takes — and no amount of messaging will shorten it.
The good news is that all three of those causes are visible to you in the app before you ever contact us, and the section below explains how to clear them.
Withdrawals are the thing players contact us about most, and in the large majority of cases the cause is one of four things. Work through them in this order — it takes about two minutes and it resolves most cases without anybody having to reply to you at all.
Identity verification is not required to play, only to withdraw. That trips people up, because the first time it becomes relevant is the first time you want money out — usually late in the evening, when you are least inclined to photograph a document. Open the account section of the app and confirm your verification status. If it is incomplete, complete it; the payout will move on its own once it clears, and you will not need to resubmit the withdrawal.
Bonus funds are not immediately withdrawable. They convert to withdrawable balance only after a playthrough requirement has been met, and different game categories contribute to that requirement at different rates. If you have an outstanding requirement, the app will show it, and the withdrawal will sit pending until it is satisfied. This is not a fault and support cannot waive it — but it takes five seconds to check, and knowing is far better than wondering.
Requests above ₹50,000 are reviewed by a person before release and can take up to 24 hours. This is a fraud control, it applies to everybody equally, and we publish it on the home page and on our about page precisely so that it is not a nasty surprise at the worst moment. If your request is over that threshold and it has been less than a day, it is almost certainly progressing normally.
Funds can only be withdrawn to a bank account or UPI ID verified in your own name. A payout to a family member's account, a friend's UPI ID, or an account with a name mismatch will fail. It is an inconvenience once and a protection permanently: if somebody ever compromises your account, they cannot redirect your balance to theirs.
If all four are clear and the payout has genuinely stalled, send one message to @ravihere0 containing your registered mobile number, the withdrawal transaction ID, the amount, the time you requested it, and a screenshot of the pending status. That single message contains everything needed to trace the payment, and it is usually the only one you will have to send.
Answered without marketing language. Several of these can be resolved in the app in under a minute, which is faster than we can reply to you.
The median withdrawal on IC7 Game clears in under five minutes, so if yours has not, something specific is holding it — and it is almost always one of four things: an unverified account, an outstanding bonus playthrough requirement, an amount above ₹50,000 (which is manually reviewed and can take up to 24 hours), or a destination account that is not verified in your own name.
All four are visible to you in the app. Work through the section above, and if all four are clear, message @ravihere0 with your registered mobile number, the transaction ID, the amount, the time of the request and a screenshot of the pending status.
Use the "Forgot password" link on the app's login screen. It sends an OTP to your registered mobile number, and you set a new password from there. It takes about thirty seconds and does not require support at all.
If the OTP does not arrive, check that you still have access to the registered number, that you have signal, and that the message has not been filtered into a spam folder by your handset. If you no longer have access to that number, contact us on Telegram — it becomes an identity question at that point, we will need to verify you properly, and that is a deliberate inconvenience. Never send us an OTP. We do not need it, and anybody who asks you for one is trying to take your account.
Accounts lock for a small number of reasons: repeated failed login attempts, an automated security flag on unusual activity, a failed or mismatched verification, a self-exclusion you set yourself, or a terms breach — most commonly an attempt to register from one of the restricted states.
Message us on Telegram with your registered mobile number and we will tell you which it is. If it is a security lock or a verification mismatch, it is usually resolved the same day. If it is a self-exclusion you set, we will not lift it early — that is the entire point of the tool, and a self-exclusion that can be argued away protects nobody.
The ₹10,000 welcome bonus is a matched bonus applied automatically against your first deposit — there is no promo code to enter. If it has not appeared, the usual causes are that the deposit has not yet fully settled, that the bonus has in fact been credited but is sitting in the bonus balance rather than the main balance, or that the deposit did not meet the qualifying conditions.
Check the promotions section of the app first — the bonus balance and any outstanding playthrough requirement are both displayed there. If it genuinely has not landed, send us your registered mobile number and the deposit transaction ID on Telegram and we will trace it.
UPI deposits normally land within seconds. When one does not, it is nearly always a UPI settlement lag rather than a lost payment — the money has left your bank but the confirmation has not yet reached us. Give it a few minutes and close and reopen the app to force a refresh before doing anything else.
Do not deposit again. Sending a second payment while the first is settling is the fastest way to turn a five-minute delay into two transactions that both need tracing. Instead, send us the UTR reference from your banking or UPI app along with your registered mobile number, and we will locate the payment. If it genuinely failed, the amount is returned by your bank — that reversal is on the bank's timeline, typically a few working days, and it is outside our control.
Both tools are in the app's account settings, they take about thirty seconds to configure, and you do not need to talk to anybody to use them. Deposit limits cap what you can add over a period you choose. Session reminders tell you how long you have been playing. Self-exclusion locks your account entirely for a period you set.
If you would rather we did it for you, message @ravihere0 and we will apply the restriction immediately — without an argument, without a survey and without a bonus offer designed to change your mind. We do not run win-back campaigns against people who have asked us to stop. If gaming has stopped being entertainment, please read our responsible gaming commitment.
Message us on Telegram and ask. That is the whole process. We will confirm it is you, and the account is closed. There is no retention script, no "are you sure" carousel and no offer attached.
Two practical points. First, withdraw your balance before you ask us to close the account — reopening a closed account to release a balance is possible but slow, and it is entirely avoidable. Second, some records are retained after closure because financial and anti-fraud regulations require it; what we keep and for how long is set out in our privacy policy.
Send it to us on Telegram, or use the form on this page with "Technical issue" selected. Please include your device model, your Android version, the name of the game, roughly when it happened, and a screenshot or screen recording. A recording of a bug is worth ten paragraphs describing it.
If the issue affects a round in which you had a stake, tell us and include the round ID from the game's history panel. And if it is an instant game — Crash, Mines, Plinko or Hi-Lo — you can check the result yourself before you even contact us: every round is provably fair, so hash the revealed server seed, compare it to the commitment published before the round, and recompute the outcome. If those do not reconcile, that is a serious report and we want to see it immediately.
Some of the messages we receive are not about a pending withdrawal. If you are playing more than you intended, staking more than you decided to, chasing a loss, hiding how much you play from people close to you, or using money that was set aside for something else, then this is the part of the page that matters and the rest of it does not.
The tools are also in the app if you would rather not speak to anybody at all: deposit limits, session reminders and self-exclusion are in account settings and take about thirty seconds to configure. They work, they are not reversible on a whim, and using one is not a defeat — it is the single most sensible thing anybody on this platform ever does.
You must be 18 or older to play. IC7 Game is not available to residents of Andhra Pradesh, Assam, Odisha, Telangana, Nagaland or Sikkim. Our full policy is set out in the responsible gaming commitment.
Join Telegram